{"id":22088,"date":"2022-04-05T13:23:30","date_gmt":"2022-04-05T10:23:30","guid":{"rendered":"http:\/\/iute.com\/?p=22088"},"modified":"2023-05-25T13:26:58","modified_gmt":"2023-05-25T10:26:58","slug":"eesti-fintech-otsib-inimest-kes-suudab-hallata-balkanimaade-karsitut-klienti","status":"publish","type":"post","link":"https:\/\/iute.com\/et\/eesti-fintech-otsib-inimest-kes-suudab-hallata-balkanimaade-karsitut-klienti\/","title":{"rendered":"Eesti fintech otsib inimest, kes suudab hallata Balkanimaade k\u00e4rsitut klienti"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling gradient-container-1\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Eesti kliendid on valmis minutite kaupa telefoni k\u00f5nej\u00e4rjekorras ootama, et klienditeenindajaga suhelda. Balkanimaade klient tahab aga suhelda kohe. IuteCredit otsib talenti, kes suudab meeskonna just nii t\u00f6\u00f6le panna, et ka kliendi k\u00f5ige keerulisem mure kiiresti lahendada.<\/strong><\/p>\n<p>Balkanimaades tegutseva finantstehnoloogiaettev\u00f5tte <a href=\"http:\/\/iute.com\/et\/\" target=\"_blank\" rel=\"noopener\">IuteCrediti<\/a> Grupi kliendikogemuse juhi Goksu Tugay Bilali s\u00f5nul on inimesed Balkani riikides eestlastest sotsiaalsemad. Igap\u00e4evases suhtluses on rohkem small-talki, empaatiat ja abivalmidust, mis m\u00f5jutab ka klienditeenindust.<\/p>\n<p>Sotsiaalsus ei t\u00e4henda siiski, et klient telefonis enne oma k\u00fcsimuse juurde j\u00f5udmist lobisema kipub. Pigem on ootus klienditeenindaja vastusele k\u00f5rgem. Oodatakse et teenindajal j\u00e4tkub lahkust, s\u00f5bralikkust ja huvi k\u00f5igi vajalike detailide v\u00e4lja uurimiseks ja selgitamiseks. Reeglina tuleb Bilali kinnitusel see teenindajal ka h\u00e4sti v\u00e4lja, sest abivalmidus ja kannatlikkus on osa sealsest kultuurist.<\/p>\n<p>Kui Eestis on kliendid valmis minutite kaupa ootama ja muusikat kuulama, siis seal on klient harva valmis k\u00f5nej\u00e4rjekorras ootama rohkem kui 20-30 sekundit. Palju tehakse ka l\u00fchikesi n\u00f6 vastamata k\u00f5nesid, ootuses et teenindaja helistab ise tagasi ja aitab mure lahendada.\u201d<\/p>\n<p>Sellest tulenevalt on ka IuteCrediti teenindus Balkani riikides kiirem kui paljudel ettev\u00f5tetel Eestis. \u201cKeskmine ooteaeg telefonis on 10-15 sekundit ja laenutaotlusele saab vastuse v\u00e4hem kui k\u00fcmne minutiga. Sellise kiiruse tagamine eeldab muidugi head t\u00f6\u00f6d k\u00f5igi protsesside organiseerimisel, kuid seda v\u00f5ib pidada meie konkurentsieeliseks,\u201d t\u00f5i Bilali n\u00e4ite.<\/p>\n<p>Veel \u00fcheks erip\u00e4raks on suhtluskanalite valik. Nimelt on Balkani riikides v\u00e4ga levinud s\u00f5numirakenduste (FB Messenger, Whatsapp, Viber) kasutamine nii s\u00f5pradega kui ka ettev\u00f5tetega suhtlemiseks.<\/p>\n<p><strong>Kliendikogemuse anal\u00fc\u00fctik vastutab erakordse kogemuse eest<\/strong><\/p>\n<p>Kliendikogemuse anal\u00fc\u00fctiku peamiseks \u00fclesandeks IuteCreditis on hoolitseda selle eest, et kliendid saaksid erakordse kogemuse.<\/p>\n<p>Kliendikogemuse anal\u00fc\u00fctiku peamiseks \u00fclesandeks on lahenduste leidmine ja loomine, mis aitavad digitaliseerida Balkani ja Moldova turge. Selleks, et t\u00f6\u00f6 ladusalt sujuks, pakub ettev\u00f5te omalt poolt ressursse, koolitust ja toetavat keskkonda. \u201cMeie klientidelt saate oma t\u00f6\u00f6 kohta vahetut tagasisidet.<\/p>\n<p>Kui tunned, et see on just see, mida sa teha tahad, siis loe pikemalt <a href=\"https:\/\/digi.geenius.ee\/tookuulutus\/talendijaht-kui-suudad-hallata-balkanimaade-karsitut-klienti-siis-see-too-voiks-sobida-sulle\/\" target=\"_blank\" rel=\"noopener\">siit<\/a> ja kandideeri t\u00f6\u00f6kohale <a href=\"https:\/\/www.linkedin.com\/jobs\/view\/2976063360\/\" target=\"_blank\" rel=\"noopener\">siin<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[428],"tags":[],"class_list":["post-22088","post","type-post","status-publish","format-standard","hentry","category-uudised"],"_links":{"self":[{"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/posts\/22088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/comments?post=22088"}],"version-history":[{"count":0,"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/posts\/22088\/revisions"}],"wp:attachment":[{"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/media?parent=22088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/categories?post=22088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iute.com\/et\/wp-json\/wp\/v2\/tags?post=22088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}